Our Process

Our Step-by-Step Claims Process

Navigating an insurance claim doesn’t have to be overwhelming. Here’s how we guide you through each phase — from day one to getting paid.

We begin with a face-to-face consultation to explain how we work, what you can expect, and how we’ll manage your claim. During this visit, we gather key documents such as your declarations page, prior estimates, plumbing reports, or anything else relevant to your loss.

Once we’ve signed a contract to represent you, we immediately notify the insurance company. We’ll request a full copy of your policy, schedule an inspection, and—if applicable—ask for an advance payment to cover immediate needs.

By the time of the official inspection, we’ve already visited the property multiple times and prepared a thorough building estimate. We come to the meeting with our estimate ready — setting the standard for the reserve amount and guiding the conversation. We walk the adjuster through the damages, provide supporting evidence, and explain our numbers in detail.

We don’t wait around. After the inspection, we actively follow up with the insurance company to keep your claim moving. Whether they need documents, photos, or clarifications — we stay on top of it.

Once the insurance company provides their estimate, we review it carefully. If it aligns with our numbers, we move forward. If not, we push back — negotiating for the coverage you deserve. Every claim is different, and we tailor our strategy to fit the situation.

As soon as a settlement is reached, we work quickly to get your check in hand. Our job isn’t done until you’re paid — and we make sure it happens fast.

Contact us to assist in your claims process so we can accurately and efficiently get you the value you need. If you have any questions about the claims process, our representatives will happily answer any questions you have.

Call us at 609.487.1717 or fill out the form and we will get back to you!